Frequently Asked Questions/Help

Most Popular Questions
  • I can't vew jobseekers resumes, print resumes, login, or get my pop windows.
  • How much does a job posting cost?
  • Why can't I log in?
  • How do I change my password?
  • How do I post a statewide or nationwide job?
  • How do I expire a job posting?
  • What do I need to know about email spoofs or phishing?


  • All Questions

    My Account
    Job Postings
    Resume Search
    Troubleshooting

    My Account
    Q: I can't view Jobseekers Resumes, or print the resumes. Top
    A: ACT is trying to popup a helpful workflow window (not an ad).Please modify your popup blocker settings to allow ACT popups.

    Tips on Allowing ACT Popups

    Netscape 7.1 Users
    Select Preferences from the Edit Menu.
    Select Privacy & Security and Popup Windows.
    Enter www.ACT.com into the Allowed Websites window.

    Google Toolbar Users

    (Click the Options button in the Google Toolbar to enable/disable the Blocker functionality.)
    While ACT is open, click the Blocked button on the Google toolbar to allow ACT popups
    (clicking the button again will disallow ACT popups).

    AOL 9.0 Users

    Click Settings on the AOL toolbar (or enter the AOL keyword Pop-up).
    Go to the Pop-up Control Settings window.
    Enter www.ACT.com into the 'Allow only these sites (suppress all others)' field.

    Q: Why can't I log in? Top
    A: Follow these troubleshooting steps:
    • If you can't log in, you should first verify that you are using the correct username and password.
    • If, you are an Employer, check to be sure you are on the Employer page by clicking the Employer tab at the top or if you are a jobseeker that you click on My Account at the top.
    • If you have forgotten your username or password you can go to FOR JOBSEEKERS: Click Here. If you are an Employer click here . For additional assistance, contact a customer service representative at (1-800-489-0536).

    Q: How do I change my password? Top
    A: EMPLOYERS: After signing in, click on "#1 Change your company profile on-line (See “Change Or See My Company Profile”)". FOR JOBSEEKERS: After signing in, click Edit Profile.

    Q: Why was I locked out of my account? Top
    A: To provide additional security, a 'time out' feature will automatically end your session if you have been inactive for an extended period of time (approx. two hours). If this occurs, you will be redirected to the log in page.
    NOTE: You will lose any unsaved activities when a 'time out' occurs.
    It is recommended that you use the log out link in the top right hand corner of the screen. You can though easily sign back in with no delay.

    Q: How can I change the company name that appears with my job postings? Top
    A: Please contact us at (1-800-489-0536) and we will be happy to change it.

    Q: How can I update my user information within my account? Top
    A: For Jobseekers: After signing in, click Edit Profile. For Employers, after signing in, click #1 on the main menu.

    Q: How can I update my company information? Top
    A: For Jobseekers: After signing in, click Edit Profile. For Employers, after signing in, click #1 on the main menu.

    Q: What do I need to know about email spoofs or phishing? Top
    A: Email spoofing (or phishing) is an Internet scam that attempts to obtain data from you, such as personal identification and account information. These scams generally occur in the form of an email that appear to have been sent by a well-known company. The message in the email may imply that there are issues with your account and that your response is required to avoid a loss of data. Generally, a link will be included in the message that will take you to a spoof website. Here you will be asked to provide sensitive personal/account information, or to update your existing account with new data. Providing this sensitive data can put you and your accounts at risk.

    Even if you don't provide the data being requested, be sure not to click on the link provided in the email. By doing so, you may be susceptible to computer viruses and the installation of key logging programs. Key logging is another method used to obtain personal data by recording everything you type.

    Email spoofs, or phishing emails, are usually sent out to a general spam list. Even if the email appears to have originated from a ACT email address, or another known Internet address, you should be very cautious if the email is asking you for personal identification or account information. Please be aware that these emails DO NOT come from ACT. Disregard the email.

    The Federal Trade Commission has created a page to help educate consumers about this issue.


    Job Postings
    Q: How much does a job posting cost? Top
    A: Feel free to use our contact form or call us at 1-800-489-0536 and we can help..

    Q: Will I be able to see all the candidates that apply to the job? Top
    A: Yes, for Employers, after you sign in, click #12: View your Applied Jobseekers for your job orders. (See “Applied Job Seekers”)

    Q: What are my options for writing my job description? Top
    A: You can create a job description using the following methods:
    • For Employers, after signing in, click #2 Post a Job Order (See “Post Job Order") and it will provide a template for you already, if you wish not to use it just copy and paste wanted code into box area. If you already have a job and wish to edit, click #4 View your ads. (See “My Job Orders”, just click on the “Position”) and you can change anything on the jobad.

    Q: How do I post a statewide or nationwide job? Top
    A: Feel free to use our contact form or call us at 1-800-489-0536 and we can help..

    Q: How do I edit my job posting? Top
    A: click #4 View your ads. (See “My Job Orders”, just click on the “Position”) and you can change anything on the jobad.

    Q: How do I expire a job posting? Top
    A: click #4 View your ads. (See “My Job Orders”, just click on the “Position”) and click where it says ACTIVE to the right of the jobad and it will change to InActive.

    Q: How do I renew my job posting? Top
    A: Feel free to use our contact form or call us at 1-800-489-0536 and we can help..


    Q: How do I find a Jobseeker by their number? Top
    A: For Employers, after you sign in go to "#8 Go to Job Seekers with resumes & can be spotted easily with our new icon . (See “Resume Search”)" then at the top you can type the JSID # in the box.

    Q: What do the Education Levels mean? Top
    A:
    • High School or Equivalent: Earned a high school diploma or GED (General Equivalency Diploma).
    • Certification: Completed an organized program of study given by a recognized body or authority in a given subject area (i.e., MCSE, Java, CFA, Series 7, etc.).
    • Vocational: Received training in a special skill to be pursued in a trade (i.e., mechanical, electrical, carpentry, etc.).
    • Some College Coursework Completed: Attended college but has not graduated.
    • Associate Degree: Completed undergraduate studies and earned a 2-year degree at an accredited institution.
    • Bachelor's Degree: Completed undergraduate studies and earned a 4-year degree (i.e., BA, BS, etc.) at an accredited institution.
    • Master's Degree: Completed post-college graduate studies and earned a master's level degree (i.e., MBA, etc.) at an accredited institution.
    • Doctorate: Earned degree (i.e., PhD), title or rank of doctor from an accredited institution.
    • Professional: Earned a professional degree (i.e., law, medical, dental, etc.) at an accredited institution.

    Q: How do I send letters to candidates? Top
    A: To send a letter to a candidate, click the candidate's name on the Resume Search page. Doing so will take you to the candidate's resume. Now click the Send a Letter link located above the candidate's resume. You can then either select a letter from your Letters or create a new letter to send to the candidate. If you choose an existing letter, you can send it as it is, or customize it as required. If you create a new letter, or update an existing letter, you can save it for future use by completing the Letters section.

    Troubleshooting
    Q: What browsers are supported by ACT? Top
    A: To take advantage of ACT's full functionality, you may need to switch to a supported browser, upgrade to your browser's latest version, or contact your IT department for proper instructions.

    Please review the list of below to determine if your current browser is supported.

    Supported on PC:
    • IE 6+
    • Netscape 7+
    Supported on Mac:
    • Safari 1.0+ (Mac OS X)
    • Netscape 7+ (Mac OS X)
    Unsupported Browsers:
    • Netscape 4.x and under (Mac + PC)
    • IE 5.x and under (Mac + PC)
    • Opera (all platforms)
    • Mozilla (all platforms)

    Q: Why do I see pop-up ads when I use ACT? Top
    A: If you are experiencing an increase in pop-up advertising, the ads could originate from a third-party application, often called spyware or adware. Installation of spyware can occur during the installation of other (unrelated) software applications. If possible, you should contact your IT department for assistance in removing these programs from your computer. There are also free (shareware) applications that are available that can be used to remove spyware programs from your computer. For more information, consult this article. (This article is provided solely for your reference. ACT accepts no responsibility for its content or accuracy.)

    Q: How do I copy and paste text? Top
    A: Follow these steps:
    • Selecting: Click and drag your mouse cursor over the text or link that you wish to copy.
    • Copying: With the text now selected, press the CTRL key (CMD key for Macs) and press C.
    • Pasting: Click the mouse on the place where you wish to paste the information, and press CTRL + V (CMD + V for Macs).

    Q: Why doesn't the link you sent me in an email work? Top
    A: Check to see if your browser is receiving the entire link that we provided. Sometimes, if the URL is too long, your email program may display it on 2 lines, and the second line is not sent to your browser. If that's the case, copy (CTRL + C; CMD + C for Macs) and paste (CTRL + V; CMD + V for Macs) the complete URL into the address bar of your browser.

    Q: What are some common error messages? Top
    A: Common error messages include:
    Microsoft OLE for SQL server error - Occurs when our database management system that responds to queries is not functioning correctly. This may prevent you from logging in, or accessing resumes and agents.

    HTTP 404 File Not Found or Page Cannot Be Displayed - Occurs if there is a failure in the connection between your browser and our server, or if the URL is not entered correctly. You can often bypass this error by clicking refresh or reload on your browser toolbar.

    HTTP 500 Internal Error - Occurs when the file or Web page cannot be accessed because of server-configuration problems.

    Q: How do I clean out my cache or my temporary Internet files? Top
    A: Follow these instructions to delete your cookies:

    Internet Explorer and AOL for Windows
    1. Click on the Start menu, point to Settings and click on Control Panel.
    2. Double click the Internet Options icon. 
    3. On the General tab, click the Delete Files button.
    4. On the Delete Files pop up box, click OK. (For IE 6.0, there is a Delete Cookies button on the General tab.  For previous versions, continue with the following steps..)
    5. Click on the Settings button. 
    6. Click on the View Files button.
    7. On the Edit menu, click Select All.
    8. On the File menu, click Delete.
    9. On the Warning pop up box, click OK .
    10. Close this window.  Click OK on Settings.  Click OK on Internet Options.  Close the Control Panel.
    11. Close Internet Explorer or AOL before accessing ACT again.

    Internet Explorer for Macintosh
    1. On the Edit menu, click Preferences.
    2. Click Cookies.
    3. Click the Cookie that you want to delete.
    4. Click Delete, and Click OK.
    5. Close Internet Explorer before accessing ACT again.

    AOL for Macintosh
    1. Open AOL.
    2. On the My AOL menu, click Preferences.
    3. Click WWW icon and click Advanced Settings.
    4. On the left margin, click Cookies under Receiving Files.
    5. Click the Cookie that you want to delete.
    6. Click Delete, and Click OK.
    7. Close AOL before accessing ACT again.

    Netscape for Windows

    1. Go to Program Files, Netscape, Users, your current user profile folder, and locate the file called cookies.
    2. Right-click it and select Delete.
    3. Close Netscape before accessing ACT again.

    Netscape for Macintosh
    1. Go to your System Folder, open Preferences, and open Netscape Users. Locate the Magic Cookie file.
    2. Put it in the trash, and then empty the trash.
    3. Close Netscape before accessing ACT again.

    Q: How do I enable cookies? Top
    A: Please follow these instructions for enabling Cookies:

    Internet Explorer 6.0 for Windows

    1. Click Start menu from Desktop.
    2. Point to Settings.
    3. Click Control Panel.
    4. Click the Internet Options icon.
    5. Select the Privacy tab.
    6. Move the Privacy settings slider to Medium.
    7. Click OK .
    8. Close Control Panel.

    Internet Explorer 5.X and AOL 7.0/6.0/5.0 for Windows

    1. Click Start menu from desktop.
    2. Point to Settings.
    3. Click Control Panel.
    4. Click the Internet Options icon.
    5. Select the Security tab.
    6. Click the Internet icon.
    7. Click Custom Level.
    8. Scroll down until you see Cookies.
    9. Select Enable under Allow cookies that are stored on your computer.
    10. Select Enable under Allow per-session cookies (not stored).
    11. Click OK, and click OK again.
    12. Close the Control Panel.

    Internet Explorer for Macintosh

    1. Click the Edit menu.
    2. Click Preferences.
    3. On the left margin, click Cookies under Receiving Files.
    4. Next to When receiving cookies:, select Never Ask.
    5. Click OK .

    AOL for Macintosh

    1. Click the My AOL menu.
    2. Click Preferences.
    3. Click the WWW icon.
    4. Click Advanced Settings.
    5. On the left margin, click Cookies under Receiving Files.
    6. Next to When receiving cookies:, select Never Ask.
    7. Click OK and click OK again.

    Netscape 6.X

    1. Click the Edit menu.
    2. Click Preferences.
    3. On the Categories list, click Cookies below the Advanced option.
    4. Select Accept all cookies.
    5. Click OK.

    Netscape 7.X

    1. Click the Edit menu.
    2. Click Preferences.
    3. On the Privacy and Security list, click Cookies.
    4. Select Accept all cookies.
    5. Click OK.




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    Friday, August 23, 2019

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